Policy & Returns
Shipping Policy
Processing Time:
Orders are processed within 1-3 business days (excluding weekends and holidays).
Shipping Rates & Delivery Times:
Standard Shipping: [X-X business days] - $ [amount] or free on orders over $ [amount]
Expedited Shipping: [X-X business days] - $ [amount]
(Exact times vary depending on location)
Order Tracking:
Once your order ships, you'll receive an email with tracking details.
International Shipping:
We currently [do/do not] ship internationally.
International customers are responsible for any customs duties or taxes.
Lost or Delayed Packages:
We are not responsible for delays caused by carriers, customs, or v-ther conditions. If your order is lost in transit,. ase contact us so we can assist
Privacy Policy
We value your privacy and are committed to protecting your personal information.
Information We Collect:
• Name, email address, shipping/billing address, and payment information when you place an order.
• Data automatically collected, such as browser type, IP address, and device information, to improve your shopping experience.
How We Use Your Information:
• To process and ship your orders.
• To send order updates, promotions, and customer service messages.
• To improve our website and products.
• Sharing Your Information:
• We do not sell, trade, or rent personal information.
• We may share necessary details with trusted third parties (e.g., payment processors, shipping carriers) to fulfill your order.
Security:
• We use SSL encryption and secure payment processing to protect your data.
Your Rights:
• You can request, update, or delete your personal information at any time by contacting us at hermann@gigikaco.com.
Returns & refund policy
Returns:
• We accept returns within [X] days of delivery for unused, unopened items in their original packaging.
• To start a return, please contact us at lyour emaill with your order number and reason for return.
• Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Refunds:
• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within [X] business days.
• Shipping charges are non-refundable.
Damaged or Defective Items:
• If you receive a damaged or defective product, please contact us within [X] days of delivery with photos of the item and packaging.
• We will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items:
• Personalized, custom, perishable, or clearance items cannot be returned.
• Health and personal care products are not eligible for return once opened, for safety reasons.
Exchanges:
• If you wish to exchange an item, please follow the return process above and place a new order.